Support
Help with orders, selling, your account, and anything that doesn't look right.
Email us
Include the email on your account and, if it's about an order or a listing, the order or listing link. Please don't send passwords or card numbers.
Orders and delivery
- Track an order from the Orders tab of your dashboard (or the Orders screen in the app). Sellers add tracking when they ship.
- If an item arrives not as described, damaged, or doesn't arrive, open a dispute from the order within the dispute window. The details are in the Refund & Return Policy.
- Payments are handled by Stripe. We never see or store your card number.
Selling
- Turn on selling from Become a seller (or Sell in the app). You'll accept the Seller Agreement and connect a Stripe account to be paid.
- Payouts are released after the dispute window closes on a delivered order.
- Your listings, offers and orders are all managed from your dashboard, or from the Sell tab in the app.
Your account
- Forgot your password: use “Forgot password” on the sign-in screen.
- Sign in with Apple or Google: if you signed up that way, use the same button to sign in again.
- Delete your account: on the website, go to Profile and choose “Delete my account” at the bottom. In the app, open Account and tap “Delete my account.” Orders still in progress need to be completed first.
- Notifications: turn email or push notifications on and off in your profile settings, or Settings > Notifications in the app.
Reporting and blocking
- Report a listing or a member: use “Report” on the listing or seller page. Our team reviews every report.
- Block a member: use “Block” on their seller page. Blocked members can't message you or make offers, bids or purchases on your items, and you won't see their listings. You can unblock them from your profile.
- Copyright or trademark concerns: see our DMCA policy.
Policies
Vault Icons is operated by JCCP Investments Ltd., 54 Cranbrook Rise SE, Calgary, AB T3M 2S8.